At Horse Rider Wear, we understand that timely and reliable delivery is crucial for equestrian enthusiasts who rely on our gear for training, competition, and everyday riding. Our delivery services are designed to get your orders to you efficiently, no matter where you are in the world. Below, we outline our shipping options, timelines, and policies to ensure a seamless experience from checkout to arrival.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping: This option uses trusted carriers like DHL or FedEx. The cost is $12.95, and delivery typically takes 10-15 days after dispatch. Ideal for riders who need their gear quickly without the wait.
- Free Shipping: For orders over $50, we provide free shipping via EMS. This economical option delivers within 15-25 days after dispatch, perfect for those planning ahead or ordering bulk items like breeches, boots, or outerwear.
Processing and Delivery Timelines
Once you place an order, our team processes it within 1-2 business days. This includes order verification, packaging, and handing over to the carrier. The actual delivery time depends on your location and the shipping method chosen:
- Standard Shipping (DHL/FedEx): 10-15 days after dispatch. This is our recommended option for riders in regions like North America, Europe, and Australia, where we have fast transit times.
- Free Shipping (EMS): 15-25 days after dispatch. This method is available globally (excluding Asia and some remote areas) and is great for budget-conscious shoppers.
Note: Delivery times may vary slightly due to customs clearance, weather, or other unforeseen circumstances. We recommend ordering well in advance for events or competitions.
International Shipping
We ship worldwide to cater to our global community of riders, from casual enthusiasts to competitive athletes. However, we currently do not deliver to Asia and a few remote regions due to logistical constraints. Our standard and free shipping options cover most countries, ensuring you can access premium equestrian apparel like riding helmets, safety vests, and fashion apparel wherever you are.
Tracking Your Order
After your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package’s journey in real-time. If you have any questions about your delivery, our customer support team is here to help at [email protected].
Returns and Refunds
We want you to be completely satisfied with your purchase. If you need to return an item, you have 15 days from the date of receipt to do so. Please ensure the product is unused and in its original packaging. For details, refer to our Returns Policy on our website.
Pro Tip: For faster delivery on essential gear like competition jackets or tall boots, choose our Standard Shipping option. It’s reliable and gets you ready for the arena in no time!
At Horse Rider Wear, we are committed to empowering riders with not only stylish and high-performance gear but also with a delivery service that matches your equestrian lifestyle. Ride with confidence, knowing your order is on its way. Thank you for choosing us!