Welcome to Horse Rider Wear’s FAQ page! We’ve compiled answers to the most common questions about our products, ordering process, shipping, and more. Whether you’re a competitive rider or enjoy casual equestrian activities, we’re here to ensure you have the best experience with our premium riding apparel and gear.

Products & Sizing

What types of equestrian products do you offer?
We specialize in high-quality riding apparel and equipment for discerning equestrians. Our collection includes riding helmets, safety vests, competition jackets and shirts, breeches (both full-seat and knee-patch), tall and short boots, casual riding tops, outerwear, gloves, chaps, equestrian footwear, handbags, and other essential rider gear.
How do I choose the right size for riding apparel?
Each product page includes a detailed size chart with measurements to help you select the perfect fit. For breeches and riding tops, we recommend comparing your body measurements to our charts rather than relying solely on your usual size. If you need further assistance, our customer service team can provide personalized sizing recommendations.
Are your products suitable for competitive riding?
Absolutely! Our competition jackets, shirts, breeches, and tall boots are specifically designed to meet the standards of competitive riding while providing comfort, flexibility, and style. Many of our products are used by both amateur and professional equestrians in various disciplines.

Ordering & Account

How do I place an order?
Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order. You can checkout as a guest or create an account for faster future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All payments are processed through encrypted channels to ensure your financial information remains protected.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): via DHL or FedEx, delivered in 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch
How long does order processing take?
We process all orders within 1-2 business days. This includes order verification, careful packaging, and handing over to our carrier partners. You’ll receive a confirmation email once your order has been shipped.
Do you ship internationally?
Yes, we ship worldwide to serve our global community of riders! However, we currently cannot deliver to Asia and some remote regions due to logistical constraints. Both our Standard and Free shipping options are available for most countries.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s journey in real-time through the carrier’s website.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You may return unworn, unwashed items with original tags and packaging within 15 days of receipt for a refund or exchange. Please refer to our Returns Policy on our website for detailed instructions.
How do I initiate a return?
To initiate a return, please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with detailed instructions and the return address.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Additional Questions

How can I contact customer service?
Our dedicated customer service team is available to assist you via email at [email protected]. We typically respond to all inquiries within 24-48 hours during business days.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for team orders, clubs, and bulk purchases. Please contact us directly at [email protected] with your requirements, and we’ll be happy to provide a customized quote.
How can I stay updated on new products and promotions?
Subscribe to our newsletter on our website to receive updates on new arrivals, special promotions, and equestrian tips. You can also follow us on social media for the latest news and community highlights.

Still have questions? Reach out to our friendly customer service team at [email protected].

Visit our website: horseriderwear.com

Our store is located at: 1203 Queens Lane, Turbeville, US 24596