At Horse Rider Wear, your trust is as important to us as the quality of our equestrian apparel and gear. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website horseriderwear.com.

1. Information We Collect

To provide you with a seamless shopping experience and superior customer service, we collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely by our payment partners) or PayPal account information. We do not store full card details on our servers.
  • Browsing Information: Data about your interaction with our website, including pages visited, products viewed, and your IP address.
  • Communication Data: Records of correspondence if you contact our customer service team at [email protected].

2. How We Use Your Information

Your data helps us serve the global equestrian community with precision and care. We use your information to:

  • Process and fulfill your orders for riding apparel, competition gear, and equestrian accessories.
  • Provide customer support and respond to your inquiries.
  • Improve our website, product offerings, and your overall shopping experience.
  • Send you relevant marketing communications (only with your consent) about new products, promotions, and equestrian tips.
  • Ensure the security of our website and prevent fraud.

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your data with:

  • Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal to securely process transactions.
  • Shipping Providers: Logistics companies to deliver your orders to your doorstep (excluding Asia and some remote regions due to logistical constraints).
  • Service Providers: Companies that help us operate our website, conduct marketing, and analyze data (under strict confidentiality agreements).
  • Legal Requirements: When required by law or to protect our rights, safety, or property.

4. Data Storage and Security

Your security is our priority, both on and off the saddle. We implement robust measures to protect your data:

  • All transactions are processed through encrypted channels using SSL (Secure Socket Layer) technology.
  • Payment details are stored by our certified payment partners, not on our servers.
  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
  • Our servers are located in secure facilities, and access to your data is restricted to authorized personnel only.

5. Your Rights

As a valued member of our equestrian community, you have the right to:

  • Access, update, or delete your personal information stored in your account.
  • Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.
  • Request a copy of the personal data we hold about you.
  • Object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for the website to function properly, such as maintaining your shopping cart.
  • Analytical Cookies: Help us understand how visitors interact with our site, allowing us to improve its design and functionality.
  • Marketing Cookies: Used to display relevant ads based on your browsing history and preferences (with your consent).

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your shopping experience.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised “Last Updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our dedicated team at:

Email: [email protected]
Address: 1203 Queens Lane, Turbeville, US 24596

Thank you for trusting Horse Rider Wear with your equestrian needs. We are honored to be part of your riding journey.

Happy Riding,
The Horse Rider Wear Team