At Horse Rider Wear, we are dedicated to your complete satisfaction with our premium equestrian apparel and gear. We understand that finding the perfect fit and style is essential for both comfort and performance in the saddle. If your purchase doesn’t meet your expectations, our straightforward returns and exchanges process is here to help.

Our Policy

We gladly accept returns and exchanges for most unworn, unwashed, and undamaged items within 15 days of the date you receive your order. All returned items must have original tags attached and be in their original packaging.

Please Note: For the health and safety of our riders, we cannot accept returns or exchanges on the following items due to their personal nature:
  • Riding Helmets: For safety reasons, helmets cannot be returned once they have been worn or tried on.
  • Safety Vests: Similar to helmets, these are considered safety-critical personal equipment.
  • Gloves: For hygiene reasons, we cannot accept returns on any handwear.
All sales on these specific items are final.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, send us a return/exchange request using the template provided below to our customer service team at [email protected].
  2. Wait for Approval: Our team will review your request and, once approved, provide you with a Return Merchandise Authorization (RMA) number and the shipping address for your return.
  3. Ship the Item: Carefully package the unused item(s) with original tags and packaging. Please include a copy of your original order confirmation or packing slip. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our warehouse. Ship your return to the address we provide.
  4. Processing: Once we receive and inspect your returned item(s), we will process your exchange or refund within 3-5 business days.

Return Shipping Costs

  • For returns (refunds): The customer is responsible for the cost of return shipping.
  • For exchanges: The customer is responsible for the cost of return shipping to us. Horse Rider Wear will cover the standard shipping cost to send the new item to you.

Refund Timing and Method

Once your return is processed and approved, your refund will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal).

  • Please allow 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider’s processing times.
  • Original shipping fees are non-refundable.

Return/Exchange Request Email Template

Copy and paste the template below into an email, fill in your details, and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Hello Horse Rider Wear Team,

I would like to request a [return for refund / exchange] for an item from my order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email Address: [The email you used to order]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please provide details, e.g., incorrect size, damaged, etc.]

Please provide the next steps and the return address.

Thank you,
[Your Name]

Questions?

We’re here to ensure your experience with Horse Rider Wear is as smooth as a perfect dressage test. If you have any questions about our returns process, don’t hesitate to contact our friendly customer service team at [email protected].

Happy Riding,
The Horse Rider Wear Team